right of withdrawal

Right of withdrawal (applies only to consumers according to § 13 BGB)

Consumers have the right to revoke this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods. It does not begin before we have fulfilled our information obligations according to Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.

To exercise your right of withdrawal, you must inform us (Concept4Pro Gesellschaft für digitale Lösungen mbH, Meisenstraße 96, 33607 Bielefeld by letter or e-mail: [email protected]) of your decision to revoke this contract by means of a clear statement.

To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. We will use the same payment method you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier.

You must return the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal of this contract, handing them over to us or to our transport service provider. The deadline is met if you send the goods before the expiry of the fourteen-day period.

Please send your return to:

Please note that the return address depends on the respective product category.We will provide you with the exact return address as soon as your cancellation has been received by us.

The buyer bears the costs of returning the goods.  You bear the costs of returning such goods that can normally be returned to us by post due to their nature. You bear the direct costs of returning such goods that cannot normally be returned to us by post due to their nature (freight goods). The costs for goods not suitable for parcel shipping are estimated at a maximum of about 900,- EUR.

You are only liable for any loss in value of the goods if this loss in value is due to handling them in a way that was not necessary to check their condition, properties, and functioning.

Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back.)

- To Concept4Pro Gesellschaft für digitale Lösungen mbH, Meisenstraße 96, 33607 Bielefeld by letter or e-mail E-mail address: [email protected] :

- I/ we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for communication on paper)
- Date

(*) Delete as appropriate.

Please send your return to:

Please note that the return address depends on the respective product category.

We will provide you with the exact return address as soon as your cancellation has been received by us.

END OF THE CANCELLATION POLICY